Refund & Returns Policy

At Ferox Supply Company, we want you to be completely satisfied with your preparedness gear, tactical equipment, and AR-15 accessories. We offer straightforward returns for most items within our policy guidelines.

Return Window

All returns must be initiated within 30 days of delivery

Items must be unused, in original condition with all packaging, tags, and accessories

Return requests received after 30 days will not be accepted

Items Eligible for Return

Most products can be returned for a full refund (minus original shipping) if they meet our condition requirements:

• Tactical gear (backpacks, pouches, slings, belts)
• Survival equipment (non-medical items)
• AR-15 accessories (grips, lights, rails, stocks)
• EDC gear (flashlights, multitools, knives – unused)
• Apparel and gloves (unworn with tags attached)

Items NOT Eligible for Return

Due to health, safety, and hygiene regulations, the following items cannot be returned:

• Opened or used medical/first aid kits (IFAKs, trauma kits, bandages, gauze)
• Personal hygiene items (hand sanitizer, wipes, masks once opened)
• Custom or made-to-order items
• Clearance or final sale products (marked as non-returnable)
• Hazardous materials (aerosols, flammable items)
• Used or damaged gear (worn tactical clothing, scuffed optics, etc.)

Return Process

Follow these steps to return eligible items:

• Contact us within 30 days at support@feroxsupplycompany.com with:
  • Order number
  • Item(s) to return
  • Reason for return
  • Photos if damaged/defective
• We will issue a Return Merchandise Authorization (RMA) number
• Package items securely with:
  • RMA number clearly marked
  • All original packaging and accessories
  • Items in same condition as received
• Ship to the address provided in your RMA (different from our shipping address)

Return Shipping

• Customer pays return shipping on standard returns
• We cover return shipping for:
  • Damaged or defective items (upon inspection)
  • Wrong item shipped by us
• Use tracked shipping – we are not responsible for returns lost in transit

Refund Processing

Once we receive and inspect your return:

• Full refunds (minus original shipping) issued within 5-7 business days
• Refunds processed to original payment method
• Store credit option available (full value including original shipping)

Exchanges available for same item in different size/color when available

Damaged or Defective Items

• Inspect packages upon delivery and note damage with carrier
• Contact us within 48 hours with photos
• We will provide a prepaid return label and issue replacement or refund
• Carrier claims handled by our team

Order Cancellations

• Orders can be canceled before processing (within 24 hours of purchase)
• Contact support@feroxsupplycompany.com immediately for cancellation requests
• Processed/shipped orders cannot be canceled but may be returned per policy

Restocking Fees

• A 15% restocking fee may apply to:
  • Items returned due to “changed mind” (non-defective)
  • Items not in original condition/packaging
  • Late return requests (within policy window)

Questions about returns?

Email: support@feroxsupplycompany.com

Response within 24-48 hours (business days)

We appreciate your business and are committed to making it right when issues arise.

Ferox Supply Company – Veteran Owned. Always Ready.